Entries by Derek Lann

What is Self-Directed Learning?

Can One Teach Oneself? Perhaps not, but people can learn by themselves, given the right tool. Avatar creates tools that teach people how to teach themselves. Many ways to learn: Sit in a classroom and learn from an instructor. Read a book and picture it in your mind. Watch a video demonstration and try it yourself. […]

Avatar Management Services Hires Ashley Millington as Business Development Manager

MACEDONIA, Ohio – April 7, 2017 – Avatar Management Services, Inc. is pleased to announce that Ashley Millington has joined our staff as Business Development Manager. Founder and CEO Mark G. Gardner mused, “Since 1992, Avatar has provided outcome-based safety training programs to improve the skills of more than one million professional truck and bus drivers, yet as […]

Orientation Your Way – Not the Dollar Menu

Let’s face it, new employee orientation comes in as many different shapes and sizes as there are fast food joints. Like a fast food menu at midnight, sometimes you don’t know what you want or even need. Some companies offer little guidance at the beginning. The new employee is expected to “sink or swim.”  Other organizations follow […]

Boxes, Bananas, and Customer Service

I went to the grocery store the other day for two reasons: to buy bananas and to see if they had some cardboard boxes I could take for storage. I walked up to customer service, planning to first ask about the boxes, and second to buy my bananas. The Customer Service Representative kindly called into […]

Key Questions for Driver Retention

When it comes to ensuring that your company continues to grow its team of drivers and retains its current drivers, it’s not only important to talk with new drivers but also current drivers and drivers leaving the company.  This allows for an open line of communication and in turn shows your drivers the “WIIFM” or what’s […]

Covanta Case Study

Background Covanta Energy-From-Waste provides an environmentally-friendly process that converts municipal solid waste into electricity. Covanta acquired our client, Veolia-Waste-To-Energy, an identical business, where we had reduced injury rates by 31 percent in the preceding two years.  They immediately realized how our behavior-based approach to managing risk could improve their bottom line. Unlike our transportation clients […]

Republic Services Case Study

Background Republic Services acquired our long-term client, Allied Waste Systems, with whom we were working for several years.  Their Executive leaders visited our facilities and quickly became aware of our unique approach to managing risk.  Impressed with our long history of success in the transportation safety, Republic also had a keen interest on our previous work […]

MV Transportation Case Study

Background MV Transportation has more than 15,000 employees and is the leading provider of safe and efficient transportation services to its passengers and the communities it serves. This is a service business, requiring very little capital investment. Instead, it relies on government-owned equipment and facilities and operates on a razor-thin margin. As a result, success […]