Avatar created an engaging outcome-based curriculum, using a blended-approach to learning and built on an easy-to memorize four part mnemonic:
- Know Your Customers
- Be Proactive
- Keep Your Promises
- Create Value
The curriculum featured a series of self-directed courses, followed by a full day participatory workshop, built on a novel and engaging flight-related experience. Turbulence and In-Flight movies reinforced the need for change, and highlighted the four key principles. The simulation included boarding passes, 1950’s style flight attendant uniforms, an in-flight magazine, safety brochure and even a full-sized model of the interior of a Boeing 737.