Education, Training or – What’s the best answer?
The need for business knowledge is probably outpacing your ability to deliver it to your people. So how do you meet the demand for increased knowledge and skills? Education? Training? What’s the difference and how do you choose between them?
Education
Education increases knowledge. In a corporate setting, education is used to increase understanding of thousands of topics, ranging from simple courses on products and services to mastering strategic initiatives. There are dozens of ways to support the educational effort, beginning with the more traditional one-on-one coaching and mentoring, to informal courses to corporate universities. Along the way, various media can be used to support learning. These may include class-based courseware, DVDs, self-directed CD-ROMs, intranet courses and employee portals, and printed materials such as procedural manuals. Every job requires knowledge of certain principles and education plays a vital role in supporting good employee job performance. Avatar is expert in the design of custom employee educational materials.
Training
Training leads to improved job skills. In other words, training helps employees learn how to do their jobs. Examples include how to operate equipment, how to provide customer service and how to lead a team. Learning skills requires active and physical involvement – employees must be given the opportunity to actually practice the skills until they have been mastered. Every job requires certain skills and training plays a vital role in supporting good employee job performance. Avatar is expert in the design of custom employee training materials.
