Entries by Derek Lann

Distracted Driving – Stay Focused

One could argue that, for most people, we become worse drivers the more we drive. Specifically, we become complacent. We forget how dangerous driving is and it becomes just another part of our day. That’s because the better we become at a skill, the more likely we’re able to do it without much thought. That’s […]

Orientation Your Way – Not the Dollar Menu

Let’s face it, new employee orientation comes in as many different shapes and sizes as there are fast food joints. Like a fast food menu at midnight, sometimes you don’t know what you want or even need. Some companies offer little guidance at the beginning. The new employee is expected to “sink or swim.”  Other organizations follow […]

Boxes, Bananas, and Customer Service

I went to the grocery store the other day for two reasons: to buy bananas and to see if they had some cardboard boxes I could take for storage. I walked up to customer service, planning to first ask about the boxes, and second to buy my bananas. The Customer Service Representative kindly called into […]

Key Questions for Driver Retention

When it comes to ensuring that your company continues to grow its team of drivers and retains its current drivers, it’s not only important to talk with new drivers but also current drivers and drivers leaving the company.  This allows for an open line of communication and in turn shows your drivers the “WIIFM” or what’s […]

Covanta Case Study

Background Covanta Energy-From-Waste provides an environmentally-friendly process that converts municipal solid waste into electricity. Covanta acquired our client, Veolia-Waste-To-Energy, an identical business, where we had reduced injury rates by 31 percent in the preceding two years.  They immediately realized how our behavior-based approach to managing risk could improve their bottom line. Unlike our transportation clients […]