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Proctor & Gamble Case Study

Background Proctor & Gamble (P&G) is the leading manufacturer of household goods with products in five main categories: laundry and cleaning, paper goods, beauty care, food and beverages and health care. The company employs more than 100,000 people and reports annual sales of nearly $40 billion. Impetus While they are the world’s largest household products maker, they […]

MedStar Case Study

Background MedStar Mobile Healthcare is the exclusive emergency and non-emergency mobile healthcare provider to Fort Worth and 14 other Tarrant County cities. Established in 1986, MedStar provides advanced life support ambulance service to 421 square miles and more than 880,000 residents in Tarrant County, Texas. MedStar responds to about 112,000 calls a year with a […]

Diebold Case Study

Background Diebold, Incorporated manufacturers security products, bank vaults, money dispensing machines and related items.  In an initiative to upgrade its automated administrative operations and address Y2K issues, Diebold implemented a Baan enterprise system to replace a variety of Legacy systems. Impetus Avatar was charged with revamping the process used to teach all field employees the […]

Sherwin-Williams Case Study

Background The Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products. They market to professional, industrial, commercial, and retail customers around the globe. While all of its operations are under the same umbrella, they fall into three segments: Paint Stores, Consumer, and Global. The Paint Stores segment sells […]

Greyhound Case Study

Background Greyhound Lines, Inc. is the leading domestic provider of regular route interstate motor coach transportation.  With nearly 5,000 drivers and $1.6 billion in annual revenues, the business is firmly established as the single source of affordable, long-distance ground passenger transportation in North America. Impetus Greyhound set out to find and retain safe, courteous and responsible […]

AMR Case Study

Background American Medical Response (AMR) is the largest private EMS company in North America.  AMR engaged Avatar for many years, beginning in  1985.  AMR was confronted with difficulties in attracting and retaining physicians, nurses, paramedics and EMTs, and thus turned to Avatar for a wide range of human performance solutions. However, they primarily sought a […]

Laidlaw Case Study

Background Laidlaw Education Services was the largest private operator of school buses in the world, operating 48,000 buses at 450 locations. Impetus Laidlaw had grown enormous through more than one hundred acquisitions. As a result, maintenance procedures varied widely between its 363 facilities. There were no schedules, systems, controls or even basic paper documentation to […]

Eaton Case Study

Background Eaton Aerospace is a leader in the development of hydraulic and motion control components and systems for the aerospace industry. With plants in 29 countries, it employs 64,000 people and has $13.0 billion in sales. Impetus As a result of rapid growth, Eaton’s customer service practices were slipping, leading to dissatisfied customers. There are very […]

KAG Case Study

Background The Kenan Advantage Group (KAG) is North America’s largest tank truck transporter and logistics provider, delivering fuel, chemicals, merchant gases and liquid food products. KAG has more than 7,000 power units and serves hundreds of markets. Impetus KAG’s challenge is to find, attract, hire and retain safe, professional drivers. On the one hand, while KAG’s […]

Malco Case Study

Background Malco Products, Inc. manufactures car-cleaning products for the automotive aftermarket. Malco sells roughly 200 SKUs, through 500 independent distributors, to end users who are at dealerships, car washes, detailers and body shops. Prior to this engagement, we had created comprehensive product education and sales skills training programs. Both were instrumental in a first-year 18 […]